Refund policy

NOTICE: A Change in our Return Policy 

Returns: 

Due to the nature of our business and for sanitary reasons, we can not allow returns or exchanges of any of our products. 

Scents: Personal taste in fragrance and the scent of products is very subjective and personal, as you know. Please inquire about a sample if you are unsure about a scent. NOTE: We do not sell or offer sample sizes, but on occasion, if we have an odd amount left from a batch, we make a few samples. Also we can take an order for a liquid sample in a 2 ml vial of a EDP or Skin Food Splash. The cost will be determined based on the cost of the Aroma Blend. Shipping must be paid by the customer as a regular order. There is no guarantee that we will have the scent on hand you are looking for at the time of your request but we may have it in the future. 

A couple of suggestions: if you don't like a scent, you can always try to sell it on the secondary market via Buy Sell & Trade areas found on both shaving forums and shaving groups that are found on social media platforms. Another suggestion is that since the Wet shaving Community is very close, you may find a shaving friend that would be willing to send you a sample, and we've seen this practice happen quite frequently. Just post up your looking for a sample of a scent and you may be surprised how many people will respond to your request.  

Damage & Defects:

If there is damage to a product or a problem with the product itself, please contact us by email using the email address associated with this website. Please include a detailed description of the damage and a photo of the item. We will do our best to resolve any issues. We will look at each situation individually and will arrange for appropriate compensation or replacement. This must be done within 7 days of receiving the product. 

Receiving a package and products:

Please check the box they were shipped in to see if there was damage to the box your order was shipped in. When an order leaves here, we always ensure it's in a new box with no damage. If damage happens, it most likely occurred in the shipping process and is not our fault. Please inspect all the products that were in your package to make sure there is no damage, leakage or breakage. Again, if there is a problem, contact us by email, and please include a photo of the issue. Please note, this must be done within 7 days of receiving the package, as we have no knowledge of the storage environment the product or products were exposed to.

Also, if you are buying more than one of the same items/products as a backup and you don’t check them for any issues and don’t contact us before the 7-day period expires, then we cannot be responsible for the items. Please check your items as soon as they arrive to avoid such a situation.

Remember, we are here to help you with any issues, concerns, or questions about an item. We will do our very best to help you in any way we can, and it may be that a phone discussion should take place to clear up any questions or concerns you may have. 

Thank you for your patronage and support. 

Please use the address below for all approved returns. 

Ethos Grooming Essentials LLC 
Attn: Frank Lipani 
200 Railroad Street, Apt 201 
Webster, NY 14580 

Email address: info@ethosgroomingessentials.com